The New Flyer Service Organization has one goal: To keep your fleet running with service that you can rely on. With our industry-leading team of experienced professionals we are ready to solve your problems and get your bus up and running as soon as possible. It’s more than a priority – it’s our business.
  • Our Regional Product Support Managers and Technical Specialists are the most experienced and best-trained technical service professionals in the industry
  • Supported by the entire New Flyer organization including design engineering, manufacturing, quality and OE suppliers
  • Comprehensive technical service information bulletins
  • Step-by-step written instructions and diagrams for fleet campaigns to ensure the information needed is on hand and you are able to correct the situation as efficiently as possible
  • All reported issues are tracked then trends are identified so we can prepare solutions to you

Rep Locator

Service Centers

California Service Center
  • Established in 2014 and is located in Ontario, California.
  • Certified to ISO 9001 (quality), ISO 14001 (Environment) and OHSAS 18001 (Safety) standards.
  • New Flyer OEM-trained and certified.

Ontario Service Center
  • Established in 2009 and is centrally located in Eastern Ontario, Canada.
  • Offers a full service, preventative maintenance and body repair for any bus make or model.
  • Certified to ISO 9001 (quality), ISO 14001 (Environment) and OHSAS 18001 (Safety) standards.
  • New Flyer OEM-trained and certified.

Washington Service Center
  • Established in 2015 and is located just outside of Seattle, Washington.
  • Offers maintenance, pre-delivery inspection and acceptance services.
  • Capable of charging trolley buses and hosts Kiepe technicians who perform all PDI for high voltage equipment.
  • New Flyer OEM-trained and certified.

Customer Warranty Portal

New Flyer is the first heavy-duty Transit OEM to offer an internet-based warranty lifecycle management system. This user-friendly tool will enable you to streamline your warranty, claims and warranty parts processing. It will give you total visibility into the claims process from start to finish, increasing ease of management and creating efficiencies across the entire warranty life cycle.
  • Instant access to an electronic copy of your warranty claim

  • Quick visibility of all claims submitted by yourself and anyone in your organization

  • Status updates on parts requests including email alerts when parts have shipped

  • Email notifications when your claim has been sent back for corrections needed

  • Self-service reporting, with the ability to set the criteria you want to see

  • Visibility into the date your claims were paid along with the check number

  • Online maintenance of your warranty account information

  • Quick access to user manuals and how-to videos

Request Warranty Information

FAQ

For additional questions, please contact the appropriate New Flyer representative using the New Flyer Sales & Support Locator.

Rep Locator

What is an SR number?

SR means “Sales Release.” It is an identifying number assigned to each order.

Where do I find my VIN number?

The VIN number is on the VIN tag. The VIN tag is usually located above the driver’s window.

Where do I find product recall information for my bus?

Below are links to the websites containing your product recall information. Please have your VIN number, bus model and year of manufacture handy.

What is the warranty coverage on my bus?

New Flyer base warranty coverage is one year, parts and labor. The warranty for other specific items can vary depending on the actual contract language.

How do I get information on your online warranty system?

To obtain information on the Customer Warranty Portal, please contact the warranty department at newflyercustomerportal@newflyer.com.