Parts + Support

Service.

The New Flyer service organization has one goal: To keep your fleet running with service that you can rely on.

With our industry-leading team of experienced professionals we are ready to solve your problems and get your bus up and running as soon as possible. It’s more than a priority – it’s our business.

 

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Our expertise.

  • Our Regional Product Support Managers and Technical Specialists are the most experienced and best-trained technical service professionals in the industry.
  • They are supported by the entire New Flyer organization including design engineering, manufacturing, quality and OE suppliers.
  • We will send you with comprehensive technical service information bulletins and step-by-step written instructions and diagrams for fleet campaigns to ensure the information needed is on hand and you are able to correct the situation as efficiently as possible.
  • All reported issues are tracked to provide a proactive approach to trend analysis and field failures

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Customer warranty portal.

New Flyer is the first heavy-duty Transit OEM to offer an internet-based warranty lifecycle management system.

This user-friendly tool will enable you to streamline your warranty, claims and warranty parts processing. It will give you total visibility into the claims process from start to finish, increasing ease of management and creating efficiencies across the entire warranty life cycle.

Streamline your warranty.

  • Instant access to an electronic copy of your warranty claim
  • Quick visibility of all claims submitted by yourself and anyone in your organization
  • Email notifications when your claim has been sent back for corrections needed
  • Self-service reporting, with the ability to set the criteria you want to see
  • Visibility into the date your claims were paid along with the check number
  • Online maintenance of your warranty account information
  • Quick access to user manuals and how-to videos

FAQs

What is an SR number? +

SR means “Sales Release.” It is an identifying number assigned to each order.

Where do I find my VIN number? +

The VIN number is on the VIN tag. The VIN tag is usually located above the driver’s window.

Where do I find product recall information for my bus? +

Below are links to the websites containing your product recall information. Please have your VIN number, bus model and year of manufacture handy.

What is the warranty coverage on my bus? +

New Flyer base warranty coverage is one year, parts and labor. The warranty for other specific items can vary depending on the actual contract language.

How do I get information on your online warranty system? +

To obtain information on the Customer Warranty Portal, please contact the warranty department at newflyercustomerportal@newflyer.com.

Where can I access the MAN approved oil list? +

A complete list of approved MAN service materials can be found at: www.man-mec.com Password for file access is: MAN Please check the approved oils under MAN standard 342 M1, M2, M3 and S1 as well as the greases under MAN 284 LI-H2 (high temp). MAN will make an updated list available quarterly through this website link.

For additional questions, please contact your New Flyer representative.

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