{"id":38,"date":"2020-12-29T22:06:17","date_gmt":"2020-12-30T04:06:17","guid":{"rendered":"https:\/\/www.newflyer.com\/?page_id=38"},"modified":"2023-06-27T09:56:38","modified_gmt":"2023-06-27T14:56:38","slug":"service","status":"publish","type":"page","link":"https:\/\/www.newflyer.com\/parts-support\/service\/","title":{"rendered":"Service"},"content":{"rendered":"<div class=\"nf-checker-block start-left mt5 mt7-m mb5 mb7-m\" id=\"nf-block_4974a696afc5ef9db8b3fc3107a09ff4\">\n\t\t\t<div class=\"nf-checker-content-block row [ flex-m items-center ]\" id=\"nf-checker-block_4974a696afc5ef9db8b3fc3107a09ff4-0\">\n\t\t\t<div class=\"content-block [ ph2 ph6-m pv5 pv0-m ][ w-100 w-50-m ]\" data-aos=\"fade\">\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t<h2><strong>The New Flyer service organization has one goal:<\/strong> To keep your fleet running with service that you can rely on.<\/h2>\n<p><span style=\"font-weight: 400;\">With our industry-leading team of experienced professionals we are ready to solve your problems and get your bus up and running as soon as possible. It\u2019s more than a priority \u2013 it\u2019s our business.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn\" href=\"https:\/\/www.newflyer.com\/tools-tech\/rep-locator\/\">Find a Rep<\/a>\u00a0 \u00a0 <a class=\"btn\" href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/NF-Service-Brochure.pdf\" target=\"_blank\" rel=\"noopener\">Download Brochure<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"img-block [ w-100 w-50-m ] \" data-aos=\"fade\" data-aos-delay=\"400\">\n\t\t\t\t<picture>\n\t\t\t\t\t<source srcset=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/service-box-goal.webp\" type=\"image\/webp\">\n\t\t\t\t\t<source srcset=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/service-box-goal.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/service-box-goal-1920x1920-c-default.jpg\" alt=\"\" class=\"db\">\n\t\t\t\t<\/picture>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"nf-checker-content-block row [ flex-m items-center ]\" id=\"nf-checker-block_4974a696afc5ef9db8b3fc3107a09ff4-1\">\n\t\t\t<div class=\"content-block [ ph2 ph6-m pv5 pv0-m ][ w-100 w-50-m ]\" data-aos=\"fade\">\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t<h2><strong>Our expertise.<\/strong><\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Our Regional Product Support Managers and Technical Specialists are the most experienced and best-trained technical service professionals in the industry.<\/span><\/span><\/li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">They are supported by the entire New Flyer organization including design engineering, manufacturing, quality and OE suppliers.<\/span><\/span><\/li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We will send you with comprehensive technical service information bulletins and step-by-step written instructions and diagrams for fleet campaigns to ensure the information needed is on hand and you are able to correct the situation as efficiently as possible.<\/span><\/span><\/li>\n<li><span style=\"font-weight: 400;\">All reported issues are tracked to <\/span><span style=\"font-weight: 400;\">provide a proactive approach to trend analysis and field failures<\/span><\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"img-block [ w-100 w-50-m ] \" data-aos=\"fade\" data-aos-delay=\"400\">\n\t\t\t\t<picture>\n\t\t\t\t\t<source srcset=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/service-box-experise-2.webp\" type=\"image\/webp\">\n\t\t\t\t\t<source srcset=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/service-box-experise-2.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/service-box-experise-2-1920x1920-c-default.jpg\" alt=\"\" class=\"db\">\n\t\t\t\t<\/picture>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"nf-maps-block [ flex-m ][ relative ]\"><div class=\"[ w-100 w-30-m h-100-m relative-m z-2 ] locator-list type-nf_service\"><div id=\"title-bar\" class=\"[ ph3 pv3 ]\"><h3 class=\"[ f2 grotesk-display-65 white ][ mb0 ]\">Service Center Results<\/h3><span class=\"[ white ][ db ]\">Showing <span id=\"list-count\">7<\/span> Results<\/span><\/div><\/div><ul id=\"locator-list\" class=\"list list-nf_service [ ma0 ph3 pb0 pt3 ][ h-75 ][ overflow-y-scroll ]\"><li class=\"list-item type-nf_service [ flex justify-start ] mci-hayward\"><div class=\"[ white ][ w-40 ]\"><h4 class=\"[ white ][ mb0 ]\">MCI &#8211; Hayward<\/h4><span class=\"[ db ]\">Hayward, California<\/span><span class=\"[ db ][ mb3 ]\">94545<\/span><a class=\"[ white ]\" href=\"tel:(510) 254-6850\">(510) 254-6850<\/a><\/div><div class=\"[ white ][ w-60 ]\"><\/div><\/li><li class=\"list-item type-nf_service [ flex justify-start ] mci-dallas\"><div class=\"[ white ][ w-40 ]\"><h4 class=\"[ white ][ mb0 ]\">MCI &#8211; Dallas<\/h4><span class=\"[ db ]\">Dallas, Texas<\/span><span class=\"[ db ][ mb3 ]\">75220<\/span><a class=\"[ white ]\" href=\"tel:(214) 366-5906\">(214) 366-5906<\/a><\/div><div class=\"[ white ][ w-60 ]\"><\/div><\/li><li class=\"list-item type-nf_service [ flex justify-start ] mci-montreal\"><div class=\"[ white ][ w-40 ]\"><h4 class=\"[ white ][ mb0 ]\">MCI &#8211; Montreal<\/h4><span class=\"[ db ]\">Montr\u00e9al, Qu\u00e9bec<\/span><span class=\"[ db ][ mb3 ]\">H4E 1A2<\/span><a class=\"[ white ]\" href=\"tel:(514) 938-4510 x14\">(514) 938-4510 x14<\/a><\/div><div class=\"[ white ][ w-60 ]\"><\/div><\/li><li class=\"list-item type-nf_service [ flex justify-start ] mci-des-plaines\"><div class=\"[ white ][ w-40 ]\"><h4 class=\"[ white ][ mb0 ]\">MCI &#8211; Des Plaines<\/h4><span class=\"[ db ]\">Des Plaines, Illinois<\/span><span class=\"[ db ][ mb3 ]\">60018<\/span><a class=\"[ white ]\" href=\"tel:(847) 285-2192\">(847) 285-2192<\/a><\/div><div class=\"[ white ][ w-60 ]\"><\/div><\/li><li class=\"list-item type-nf_service [ flex justify-start ] arnprior\"><div class=\"[ white ][ w-40 ]\"><h4 class=\"[ white ][ mb0 ]\">New Flyer &#8211; Arnprior<\/h4><span class=\"[ db ]\">Arnprior, Ontario<\/span><span class=\"[ db ][ mb3 ]\">K7S 0B8<\/span><a class=\"[ white ]\" href=\"tel:(613) 622-7949\">(613) 622-7949<\/a><\/div><div class=\"[ white ][ w-60 ]\"><\/div><\/li><li class=\"list-item type-nf_service [ flex justify-start ] mci-blackwood\"><div class=\"[ white ][ w-40 ]\"><h4 class=\"[ white ][ mb0 ]\">MCI &#8211; Blackwood<\/h4><span class=\"[ db ]\">New Jersey<\/span><span class=\"[ db ][ mb3 ]\">08012<\/span><a class=\"[ white ]\" href=\"tel:(856) 401-2221\">(856) 401-2221<\/a><\/div><div class=\"[ white ][ w-60 ]\"><\/div><\/li><li class=\"list-item type-nf_service [ flex justify-start ] renton\"><div class=\"[ white ][ w-40 ]\"><h4 class=\"[ white ][ mb0 ]\">New Flyer &#8211; Renton<\/h4><span class=\"[ db ]\">Renton, Washington<\/span><span class=\"[ db ][ mb3 ]\">98057<\/span><a class=\"[ white ]\" href=\"tel:(425) 255-1410\">(425) 255-1410<\/a><\/div><div class=\"[ white ][ w-60 ]\"><\/div><\/li><\/ul><div class=\"[ w-100 w-70-m ][ relative ]\"><div id=\"map\"><\/div><\/div><\/div><script>var locations =[{ key: 0, address: \"4120 Point Eden Way, Hayward, CA, USA\", slug: \"mci-hayward\", lat: 37.6244948, lng: -122.129273, filters: []},{ key: 1, address: \"9787 Clifford Dr, Dallas, TX 75220, USA\", slug: \"mci-dallas\", lat: 32.851858392213, lng: -96.885359287262, filters: []},{ key: 2, address: \"3500 Rue Saint-Patrick, Montr\u00e9al, QC H4E 1A2, Canada\", slug: \"mci-montreal\", lat: 45.473738434773, lng: -73.577805161476, filters: []},{ key: 3, address: \"200 E Oakton St, Des Plaines, IL 60018, USA\", slug: \"mci-des-plaines\", lat: 42.023594190839, lng: -87.914807796478, filters: []},{ key: 4, address: \"480a Hartney Street, Arnprior, Ontario K7S 0B8, Canada\", slug: \"arnprior\", lat: 45.4222673, lng: -76.3421609, filters: []},{ key: 5, address: \"14 Harmon Dr, Blackwood, NJ 08012, USA\", slug: \"mci-blackwood\", lat: 39.8318596, lng: -75.0710618, filters: []},{ key: 6, address: \"555 Monster Road Southwest, Renton, WA 98057, USA\", slug: \"renton\", lat: 47.473879, lng: -122.2475417, filters: []},];document.addEventListener(\"DOMContentLoaded\", function() {initMap(locations);});<\/script>\n\n<div class=\"nf-recent-posts  mt5 mt7-m\" id=\"nf-block_72ffa6b58ea1ddbafc2ca859ff77a2a0\">\n    <div class=\"[ flex justify-between flex-wrap ][ mw4 center ph2 ph4-m ]\">\n        <div class=\"[ w-100 w-20-m ][ mb5 mb0-m ]\">\n            <h3 class=\"[ w-100 ][ f2 grotesk-display-65 black ][ mb2 ]\"> Customer warranty portal.<\/h3>\n            <p class=\"[ f5 tracked ][ mb0 ]\"><p><strong>New Flyer is the first heavy-duty Transit OEM to offer an internet-based warranty lifecycle management system.<\/strong><\/p>\r\n<p>This user-friendly tool will enable you to streamline your warranty, claims and warranty parts processing. It will give you total visibility into the claims process from start to finish, increasing ease of management and creating efficiencies across the entire warranty life cycle.<\/p>\r\n\r\n<\/p>\n                    <\/div>\n        <div class=\"[ w-100 w-80-m ][ pl5-m ]\">\n                                                        <article class=\"newflyer-bg [ w-100 ][ relative overflow-hidden ][ bb b--grey-30 ][ transition ]\">\n    <a href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/Online-Warranty.pdf\"  class=\"[ w-100 ][ ph2 pl5-m pr4-m pv3 pv4-m ][ db flex-m ]\" aria-label=\"Go to post Online Warranty\">\n        <div class=\"[ w-100 w-20-m ][ pr2 pr0-m mb1 mb0-m ][ relative z-9 ]\">\n            <span class=\"[ f8 grotesk-display-55 tracked black ][ db ]\">03.04.21<\/span>\n            <h4 class=\"[ grotesk-display-65 tracked black ][ ma0 ][ db ]\">Brochure<\/h4>\n        <\/div>\n        <div class=\"[ w-100 w-80-m ][ relative z-9 ]\">\n            <p class=\"[ f3 grotesk-display-65 tracked black ][ ma0 pr6-m ][ lh-title ]\">Online Warranty<\/p>\n            <p class=\"download-link nonederline [ grotesk-display-65 f6 ][ mt1 mb0 ][ flex items-center ][ o-0 ][ relative z-1 ]\">\n                Read More\n                <span class=\"icon-arrow [ lightblue fw700 ][ ml1 rotate-180 transition ]\"><\/span>\n            <\/p>\n        <\/div>\n    <\/a>\n<\/article>                                                <article class=\"newflyer-bg [ w-100 ][ relative overflow-hidden ][ bb b--grey-30 ][ transition ]\">\n    <a href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/manWarrantyProcess.pdf\"  class=\"[ w-100 ][ ph2 pl5-m pr4-m pv3 pv4-m ][ db flex-m ]\" aria-label=\"Go to post MAN Warranty Process\">\n        <div class=\"[ w-100 w-20-m ][ pr2 pr0-m mb1 mb0-m ][ relative z-9 ]\">\n            <span class=\"[ f8 grotesk-display-55 tracked black ][ db ]\">03.04.21<\/span>\n            <h4 class=\"[ grotesk-display-65 tracked black ][ ma0 ][ db ]\">Brochure<\/h4>\n        <\/div>\n        <div class=\"[ w-100 w-80-m ][ relative z-9 ]\">\n            <p class=\"[ f3 grotesk-display-65 tracked black ][ ma0 pr6-m ][ lh-title ]\">MAN Warranty Process<\/p>\n            <p class=\"download-link nonederline [ grotesk-display-65 f6 ][ mt1 mb0 ][ flex items-center ][ o-0 ][ relative z-1 ]\">\n                Read More\n                <span class=\"icon-arrow [ lightblue fw700 ][ ml1 rotate-180 transition ]\"><\/span>\n            <\/p>\n        <\/div>\n    <\/a>\n<\/article>                                                <article class=\"newflyer-bg [ w-100 ][ relative overflow-hidden ][ bb b--grey-30 ][ transition ]\">\n    <a href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/allisonWarranty.pdf\"  class=\"[ w-100 ][ ph2 pl5-m pr4-m pv3 pv4-m ][ db flex-m ]\" aria-label=\"Go to post Allison Warranty Process\">\n        <div class=\"[ w-100 w-20-m ][ pr2 pr0-m mb1 mb0-m ][ relative z-9 ]\">\n            <span class=\"[ f8 grotesk-display-55 tracked black ][ db ]\">03.04.21<\/span>\n            <h4 class=\"[ grotesk-display-65 tracked black ][ ma0 ][ db ]\">Brochure<\/h4>\n        <\/div>\n        <div class=\"[ w-100 w-80-m ][ relative z-9 ]\">\n            <p class=\"[ f3 grotesk-display-65 tracked black ][ ma0 pr6-m ][ lh-title ]\">Allison Warranty Process<\/p>\n            <p class=\"download-link nonederline [ grotesk-display-65 f6 ][ mt1 mb0 ][ flex items-center ][ o-0 ][ relative z-1 ]\">\n                Read More\n                <span class=\"icon-arrow [ lightblue fw700 ][ ml1 rotate-180 transition ]\"><\/span>\n            <\/p>\n        <\/div>\n    <\/a>\n<\/article>                                                <article class=\"newflyer-bg [ w-100 ][ relative overflow-hidden ][ bb b--grey-30 ][ transition ]\">\n    <a href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/cumminsBaseWarranty.pdf\"  class=\"[ w-100 ][ ph2 pl5-m pr4-m pv3 pv4-m ][ db flex-m ]\" aria-label=\"Go to post Cummins Base Warranty\">\n        <div class=\"[ w-100 w-20-m ][ pr2 pr0-m mb1 mb0-m ][ relative z-9 ]\">\n            <span class=\"[ f8 grotesk-display-55 tracked black ][ db ]\">03.04.21<\/span>\n            <h4 class=\"[ grotesk-display-65 tracked black ][ ma0 ][ db ]\">Brochure<\/h4>\n        <\/div>\n        <div class=\"[ w-100 w-80-m ][ relative z-9 ]\">\n            <p class=\"[ f3 grotesk-display-65 tracked black ][ ma0 pr6-m ][ lh-title ]\">Cummins Base Warranty<\/p>\n            <p class=\"download-link nonederline [ grotesk-display-65 f6 ][ mt1 mb0 ][ flex items-center ][ o-0 ][ relative z-1 ]\">\n                Read More\n                <span class=\"icon-arrow [ lightblue fw700 ][ ml1 rotate-180 transition ]\"><\/span>\n            <\/p>\n        <\/div>\n    <\/a>\n<\/article>                                                <article class=\"newflyer-bg [ w-100 ][ relative overflow-hidden ][ bb b--grey-30 ][ transition ]\">\n    <a href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/cumminsExtendedWarranty.pdf\"  class=\"[ w-100 ][ ph2 pl5-m pr4-m pv3 pv4-m ][ db flex-m ]\" aria-label=\"Go to post Cummins Extended Warranty\">\n        <div class=\"[ w-100 w-20-m ][ pr2 pr0-m mb1 mb0-m ][ relative z-9 ]\">\n            <span class=\"[ f8 grotesk-display-55 tracked black ][ db ]\">03.04.21<\/span>\n            <h4 class=\"[ grotesk-display-65 tracked black ][ ma0 ][ db ]\">Brochure<\/h4>\n        <\/div>\n        <div class=\"[ w-100 w-80-m ][ relative z-9 ]\">\n            <p class=\"[ f3 grotesk-display-65 tracked black ][ ma0 pr6-m ][ lh-title ]\">Cummins Extended Warranty<\/p>\n            <p class=\"download-link nonederline [ grotesk-display-65 f6 ][ mt1 mb0 ][ flex items-center ][ o-0 ][ relative z-1 ]\">\n                Read More\n                <span class=\"icon-arrow [ lightblue fw700 ][ ml1 rotate-180 transition ]\"><\/span>\n            <\/p>\n        <\/div>\n    <\/a>\n<\/article>                                                <article class=\"newflyer-bg [ w-100 ][ relative overflow-hidden ][ bb b--grey-30 ][ transition ]\">\n    <a href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/luminatorWarranty-1.pdf\"  class=\"[ w-100 ][ ph2 pl5-m pr4-m pv3 pv4-m ][ db flex-m ]\" aria-label=\"Go to post Luminator Warranty\">\n        <div class=\"[ w-100 w-20-m ][ pr2 pr0-m mb1 mb0-m ][ relative z-9 ]\">\n            <span class=\"[ f8 grotesk-display-55 tracked black ][ db ]\">03.04.21<\/span>\n            <h4 class=\"[ grotesk-display-65 tracked black ][ ma0 ][ db ]\">Brochure<\/h4>\n        <\/div>\n        <div class=\"[ w-100 w-80-m ][ relative z-9 ]\">\n            <p class=\"[ f3 grotesk-display-65 tracked black ][ ma0 pr6-m ][ lh-title ]\">Luminator Warranty<\/p>\n            <p class=\"download-link nonederline [ grotesk-display-65 f6 ][ mt1 mb0 ][ flex items-center ][ o-0 ][ relative z-1 ]\">\n                Read More\n                <span class=\"icon-arrow [ lightblue fw700 ][ ml1 rotate-180 transition ]\"><\/span>\n            <\/p>\n        <\/div>\n    <\/a>\n<\/article>                                                <article class=\"newflyer-bg [ w-100 ][ relative overflow-hidden ][ bb b--grey-30 ][ transition ]\">\n    <a href=\"https:\/\/www.newflyer.com\/site-content\/uploads\/2021\/03\/tkWarranty.pdf\"  class=\"[ w-100 ][ ph2 pl5-m pr4-m pv3 pv4-m ][ db flex-m ]\" aria-label=\"Go to post Thermo King Warranty\">\n        <div class=\"[ w-100 w-20-m ][ pr2 pr0-m mb1 mb0-m ][ relative z-9 ]\">\n            <span class=\"[ f8 grotesk-display-55 tracked black ][ db ]\">03.04.21<\/span>\n            <h4 class=\"[ grotesk-display-65 tracked black ][ ma0 ][ db ]\">Brochure<\/h4>\n        <\/div>\n        <div class=\"[ w-100 w-80-m ][ relative z-9 ]\">\n            <p class=\"[ f3 grotesk-display-65 tracked black ][ ma0 pr6-m ][ lh-title ]\">Thermo King Warranty<\/p>\n            <p class=\"download-link nonederline [ grotesk-display-65 f6 ][ mt1 mb0 ][ flex items-center ][ o-0 ][ relative z-1 ]\">\n                Read More\n                <span class=\"icon-arrow [ lightblue fw700 ][ ml1 rotate-180 transition ]\"><\/span>\n            <\/p>\n        <\/div>\n    <\/a>\n<\/article>                            <\/div>\n    <\/div>\n<\/div>\n\n\n<div id=\"nf-block_e9d778de4871891e29d2c3518b903078\" class=\"[ acf-wrapper ]\n\t\t\n\t\t\n\t\t pt5 pt7-m\n\t\t pb5 pb7-m\n\t\t\n\t\t ph4\n\t\t bg-white\n\t\t [ cover bg-center ] \n\t\t\n\t\t\t\t\n\t\"><div class=\" mw4 center\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<h2 class=\"wp-block-heading\"><strong>Streamline<\/strong> your warranty.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<ul>\n<li>Instant access to an electronic copy of your warranty claim<\/li>\n\n\n\n<li>Quick visibility of all claims submitted by yourself and anyone in your organization<\/li>\n\n\n\n<li>Email notifications when your claim has been sent back for corrections needed<\/li>\n\n\n\n<li>Self-service reporting, with the ability to set the criteria you want to see<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<ul>\n<li>Visibility into the date your claims were paid along with the check number<\/li>\n\n\n\n<li>Online maintenance of your warranty account information<\/li>\n\n\n\n<li>Quick access to user manuals and how-to videos<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<\/div><\/div>\n\n<div class=\"nf-faqs-block [ flex-m items-start pt5 pv7-m ][ bg-black ][  ]\" id=\"nf-block_f1b2cd468a2ffaee4ae61692e390c379\">\n\n        \n    <div class=\"[ w-100 w-60-m ph2 ph6-m ]\">\n        <h2 class=\"[ white ]\">FAQs<\/h2>\n                    <div class=\"faq [ w-100 ][ bb b--grey-30 ][ transition ]\">\n                <h3 class=\"faq-question [ f5 grotesk-display-65 white ][ mb0 pv2 pr2 ]\">\n                    <button \n                      id=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-1\"\n                      role=\"button\"\n                      aria-expanded=\"false\"       \n                      aria-controls=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-1\"\n                      class=\"[ flex justify-between items-center ]\"\n                    >\n                        <span class=\"db\">What is an SR number?<\/span>\n                        <span class=\"faq-plus [ f3 grotesk-display-65 lightblue ][ transition db ]\">+<\/span>\n                    <\/button>\n                <\/h3>\n                <div \n                  id=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-1\"\n                  role=\"region\"\n                  aria-labelledby=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-1\"\n                  class=\"faq-answer [ w-100 ][ white ][ pb2 ] dn\"\n                >\n                  SR means \u201cSales Release.\u201d It is an identifying number assigned to each order.\n                <\/div>\n            <\/div>\n                    <div class=\"faq [ w-100 ][ bb b--grey-30 ][ transition ]\">\n                <h3 class=\"faq-question [ f5 grotesk-display-65 white ][ mb0 pv2 pr2 ]\">\n                    <button \n                      id=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-2\"\n                      role=\"button\"\n                      aria-expanded=\"false\"       \n                      aria-controls=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-2\"\n                      class=\"[ flex justify-between items-center ]\"\n                    >\n                        <span class=\"db\">Where do I find my VIN number?<\/span>\n                        <span class=\"faq-plus [ f3 grotesk-display-65 lightblue ][ transition db ]\">+<\/span>\n                    <\/button>\n                <\/h3>\n                <div \n                  id=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-2\"\n                  role=\"region\"\n                  aria-labelledby=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-2\"\n                  class=\"faq-answer [ w-100 ][ white ][ pb2 ] dn\"\n                >\n                  The VIN number is on the VIN tag. The VIN tag is usually located above the driver\u2019s window.\n                <\/div>\n            <\/div>\n                    <div class=\"faq [ w-100 ][ bb b--grey-30 ][ transition ]\">\n                <h3 class=\"faq-question [ f5 grotesk-display-65 white ][ mb0 pv2 pr2 ]\">\n                    <button \n                      id=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-3\"\n                      role=\"button\"\n                      aria-expanded=\"false\"       \n                      aria-controls=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-3\"\n                      class=\"[ flex justify-between items-center ]\"\n                    >\n                        <span class=\"db\">Where do I find product recall information for my bus?<\/span>\n                        <span class=\"faq-plus [ f3 grotesk-display-65 lightblue ][ transition db ]\">+<\/span>\n                    <\/button>\n                <\/h3>\n                <div \n                  id=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-3\"\n                  role=\"region\"\n                  aria-labelledby=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-3\"\n                  class=\"faq-answer [ w-100 ][ white ][ pb2 ] dn\"\n                >\n                  Below are links to the websites containing your product recall information. Please have your VIN number, bus model and year of manufacture handy.\r\n<ul>\r\n \t<li><a class=\"button\" href=\"http:\/\/www-odi.nhtsa.dot.gov\/owners\/SearchSafetyIssues\" target=\"_blank\" rel=\"noopener\">United States: NHTSA<\/a><\/li>\r\n \t<li><a class=\"button\" href=\"http:\/\/www.tc.gc.ca\/eng\/motorvehiclesafety\/safevehicles-defectinvestigations-index-76.htm\" target=\"_blank\" rel=\"noopener\">Canada: Transport Canada<\/a><\/li>\r\n<\/ul>\n                <\/div>\n            <\/div>\n                    <div class=\"faq [ w-100 ][ bb b--grey-30 ][ transition ]\">\n                <h3 class=\"faq-question [ f5 grotesk-display-65 white ][ mb0 pv2 pr2 ]\">\n                    <button \n                      id=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-4\"\n                      role=\"button\"\n                      aria-expanded=\"false\"       \n                      aria-controls=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-4\"\n                      class=\"[ flex justify-between items-center ]\"\n                    >\n                        <span class=\"db\">What is the warranty coverage on my bus?<\/span>\n                        <span class=\"faq-plus [ f3 grotesk-display-65 lightblue ][ transition db ]\">+<\/span>\n                    <\/button>\n                <\/h3>\n                <div \n                  id=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-4\"\n                  role=\"region\"\n                  aria-labelledby=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-4\"\n                  class=\"faq-answer [ w-100 ][ white ][ pb2 ] dn\"\n                >\n                  New Flyer base warranty coverage is one year, parts and labor. The warranty for other specific items can vary depending on the actual contract language.\n                <\/div>\n            <\/div>\n                    <div class=\"faq [ w-100 ][ bb b--grey-30 ][ transition ]\">\n                <h3 class=\"faq-question [ f5 grotesk-display-65 white ][ mb0 pv2 pr2 ]\">\n                    <button \n                      id=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-5\"\n                      role=\"button\"\n                      aria-expanded=\"false\"       \n                      aria-controls=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-5\"\n                      class=\"[ flex justify-between items-center ]\"\n                    >\n                        <span class=\"db\">How do I get information on your online warranty system?<\/span>\n                        <span class=\"faq-plus [ f3 grotesk-display-65 lightblue ][ transition db ]\">+<\/span>\n                    <\/button>\n                <\/h3>\n                <div \n                  id=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-5\"\n                  role=\"region\"\n                  aria-labelledby=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-5\"\n                  class=\"faq-answer [ w-100 ][ white ][ pb2 ] dn\"\n                >\n                  To obtain information on the Customer Warranty Portal, please contact the warranty department at\u00a0<a href=\"mailto:newflyercustomerportal@newflyer.com\">newflyercustomerportal@newflyer.com<\/a>.\n                <\/div>\n            <\/div>\n                    <div class=\"faq [ w-100 ][ bb b--grey-30 ][ transition ]\">\n                <h3 class=\"faq-question [ f5 grotesk-display-65 white ][ mb0 pv2 pr2 ]\">\n                    <button \n                      id=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-6\"\n                      role=\"button\"\n                      aria-expanded=\"false\"       \n                      aria-controls=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-6\"\n                      class=\"[ flex justify-between items-center ]\"\n                    >\n                        <span class=\"db\">Where can I access the MAN approved oil list?<\/span>\n                        <span class=\"faq-plus [ f3 grotesk-display-65 lightblue ][ transition db ]\">+<\/span>\n                    <\/button>\n                <\/h3>\n                <div \n                  id=\"block_f1b2cd468a2ffaee4ae61692e390c379-panel-6\"\n                  role=\"region\"\n                  aria-labelledby=\"block_f1b2cd468a2ffaee4ae61692e390c379-btn-6\"\n                  class=\"faq-answer [ w-100 ][ white ][ pb2 ] dn\"\n                >\n                  A complete list of approved MAN service materials can be found at:\u00a0<a href=\"http:\/\/www.man-mec.com\/\">www.man-mec.com<\/a>\r\n\r\nPassword for file access is: MAN\r\n\r\nPlease check the approved oils under MAN standard 342 M1, M2, M3 and S1 as well as the greases under MAN 284 LI-H2 (high temp).\r\nMAN will make an updated list available quarterly through this website link.\n                <\/div>\n            <\/div>\n            <\/div>\n\n            <div class=\"[ w-100 w-40-m ][ flex justify-end ][ mt5 ]\" data-aos=\"fade\">\n            <div class=\"[ w-100 w-80-m ][ bg-blue-grad ][ tc ][ pa5 ]\">\n                                    <p class=\"[ grotesk-display-65 f3 white ]\">For additional questions, please contact your New Flyer representative.<\/p>\n                                                    <a href=\"https:\/\/www.newflyer.com\/tools-tech\/rep-locator\/\" class=\"btn-outline-white [ mt4 ]\" target=\"\" title=\"Rep Locator\">Rep Locator<\/a>\n                            <\/div>\n        <\/div>\n    \n        \n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":7,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template-sub-page.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - 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