Regional Product Support Managers and Technical Specialists at New Flyer Service are among the most experienced and best trained technical service professionals in the industry. In addition, they are supported by the entire New Flyer organization with direct connections to every element of the business including design, engineering, electrical, manufacturing, quality and OE suppliers.
Our comprehensive service instruction preparation separates us from
other service providers. When a fleet campaign is required, we will
provide step-by-step written instructions and diagrams to ensure the
information needed is on hand and you are able to correct the situation
as efficiently as possible. For additional support, technical
specialists are available for consultation.
All reported issues are tracked then trends are identified so we can prepare solutions. When an issue that applies to your fleet is identified, New Flyer Service will share the findings to ensure you are completely up-to-date. As a result, you benefit from the experience of every transit agency we visit.
“Coach down” situations are simply unacceptable. New Flyer’s warranty
“coach down” process ensures that replacement parts are received as soon
as possible. Customers can request warranty replacement parts by simply
initiating a warranty “coach down” claim in our iWarranty system, or by
sending a request via email.
Since 2008, our online iWarranty
system has allowed customers to submit warranty claims even more quickly
and efficiently. When failed parts are returned, claims are instantly
processed for payment. This provides quicker reconciliation on warranty
claims submitted and it allows you to check their status online. This
innovative service is the first of its kind in the transit industry.
Over 125 customers are actively using the iWarranty system.