Ahead in response.

The New Flyer Service Organization has one goal: To keep your fleet running with service that goes miles beyond your expectations. A bus does not earn revenue if it's in the shop waiting for repairs. The New Flyer Service Organization, with our industry-leading team of experienced professionals, is ready to solve your problems and get your bus up and running as soon as possible.

Field Operations

Regional Product Support Managers at New Flyer Service are among the most experienced and best trained technical service professionals in the industry.  In addition, they are supported by the entire New Flyer organization with direct connections to every element of the business including design, engineering, electrical, and OE suppliers. Their number one priority is to support your fleet throughout its entire service life.

Warranty

“Coach down” situations are simply unacceptable. Our policy is that, if a vehicle is not running, we help get it back on the road first, and worry about the paperwork later. New Flyer’s Warranty “Coach Down” Process only requires that you report a failure that is covered by our warranty by faxing a parts request. We will ship the part(s) and process the warranty claim later. And now, our newly introduced (2008) online warranty system allows you to submit warranty claims even more quickly and efficiently. When failed parts are returned, claims are instantly processed for payment. This provides quicker reconciliation of warranty claims submitted and allows you to check their status online. This innovative service is the first of its kind in the transit industry.

Technical Services

Our Technical Services Specialists provide premium support and service to manage all concerns that are critical to bus service and operations. Problem resolution time is shortened with access to a network of professionals throughout the organization.

Our comprehensive service instruction preparation separates us from other service providers. When a fleet campaign is required, we provide step-by-step written instructions and diagrams (ITS) to ensure you are able to efficiently correct the situation as soon as possible.  We also offer ITS’ for customer requests. 

Safety and Compliance

Our team is dedicated to responding to customers, corporate and industry inquiries regarding vehicle regulatory compliance, and perceived vehicle or passenger safety issues. We have full access to all of New Flyer's engineering, technical services and field support staff resources to assist in resolving customer inquiries and concerns. We also act as the liaison between New Flyer and the Federal, State and Provincial Government, Regulatory and Enforcement Agencies, as well as with major public associations and committees in the transportation industry.