Field Operations
Regional Product Support Managers at New Flyer Service are among the most experienced and best trained technical service professionals in the industry. In addition, they are supported by the entire New Flyer organization with direct connections to every element of the business including design, engineering, electrical, and OE suppliers. Their number one priority is to support your fleet throughout its entire service life.
New Flyer Institute
The New Flyer Institute is a turn-key learning solution that will take your
workforce development capabilities to the next level. The Institute features New
Flyer's leading classroom instruction programs, with the latest eLearning
technologies, on-the-job training solutions and training webinars that are
available on demand.
Safety and Compliance
Our team is dedicated to responding to customers, corporate and industry inquiries regarding vehicle regulatory compliance, and perceived vehicle or passenger safety issues. We have full access to all of New Flyer's engineering, technical services and field support staff resources to assist in resolving customer inquiries and concerns. We also act as the liaison between New Flyer and the Federal, State and Provincial Government, Regulatory and Enforcement Agencies, as well as with major public associations and committees in the transportation industry.
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Technical Services
Our Technical Services Specialists provide premium support and service to manage all concerns that are critical to bus service and operations. Problem resolution time is shortened with access to a network of professionals throughout the organization.
Our comprehensive service instruction preparation separates us from other service providers. When a fleet campaign is required, we provide step-by-step written instructions and diagrams (ITS) to ensure you are able to efficiently correct the situation as soon as possible. We also offer ITS’ for customer requests.
Warranty
“Coach down” situations are simply
unacceptable. Our policy is that, if a vehicle
is not running, we help get it back on the
road first, and worry about the paperwork
later. New Flyer’s Warranty “Coach Down”
Process only requires that you report a failure that is covered by our warranty by faxing a parts request.
We will ship the part(s) and process the
warranty claim later.
And now, our newly introduced (2008) online
warranty system allows you to submit
warranty claims even more quickly and
efficiently. When failed parts are returned,
claims are instantly processed for payment.
This provides quicker reconciliation of
warranty claims submitted and allows
you to check their status online. This innovative
service is the first of its kind in the transit
industry.
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