Ahead in response.

The New Flyer Service Organization has one goal: To keep your fleet running with service that goes miles beyond your expectations. A bus does not earn revenue if it is in the shop waiting for repairs. The New Flyer Service Organization, with its industry-leading team of experienced professionals, is ready to solve your problems and get your bus up and running as soon as possible. It’s more than a priority – it’s our business.

Comprehensive Support

Regional Product Support Managers and Technical Specialists at New Flyer Service are among the most experienced and best trained technical service professionals in the industry. In addition, they are supported by the entire New Flyer organization with direct connections to every element of the business including design, engineering, electrical, manufacturing, quality and OE suppliers.

Campaign Management

Our comprehensive service instruction preparation separates us from other service providers. When a fleet campaign is required, we will provide step-by-step written instructions and diagrams to ensure the information needed is on hand and you are able to correct the situation as efficiently as possible. For additional support, technical specialists are available for consultation.


Issue Log

All reported issues are tracked then trends are identified so we can prepare solutions. When an issue that applies to your fleet is identified, New Flyer Service will share the findings to ensure you are completely up-to-date. As a result, you benefit from the experience of every transit agency we visit.

Warranty

“Coach down” situations are simply unacceptable. New Flyer’s warranty “coach down” process ensures that replacement parts are received as soon as possible. Customers can request warranty replacement parts by simply initiating a warranty “coach down” claim in our iWarranty system, or by sending a request via email.

Since 2008, our online iWarranty system has allowed customers to submit warranty claims even more quickly and efficiently. When failed parts are returned, claims are instantly processed for payment. This provides quicker reconciliation on warranty claims submitted and it allows you to check their status online. This innovative service is the first of its kind in the transit industry. Over 125 customers are actively using the iWarranty system.